Role Overview
Worked as a DL2 Support Engineer, handling POS machine troubleshooting, desktop maintenance, hardware support, and basic network support. Responsible for software updates, connectivity checks, antivirus scans, performance monitoring, user support, and maintaining IT systems.
Worked as a DL2 Support Engineer at Globiter Infotech Private Limited from December 2018 to April 2020. My role focused on POS machine support, desktop maintenance, hardware troubleshooting, network support, and user assistance.
I was responsible for checking and troubleshooting POS machines, including power supply, hardware condition, software updates, network connectivity, functionality testing, and error logs.
I also handled desktop maintenance by checking system performance, updating software, running antivirus scans, verifying backups, and troubleshooting connected devices such as printers and other peripherals.
In hardware and network support, I assisted with network devices, LAN cables, basic server maintenance, and connectivity issues. I also provided technical support to users and helped resolve day-to-day hardware and software problems.
My responsibilities also included maintaining basic IT records, documenting system configurations, and following security and maintenance practices to keep systems running smoothly.
Key Responsibilities & Outcomes
• Troubleshot and maintained POS machines.
• Checked power supply, hardware condition, software, and network connectivity.
• Installed software updates and reviewed system error logs.
• Maintained desktop computers and monitored system performance.
• Performed antivirus scans, backups, and basic system maintenance.
• Supported printers, peripherals, and other hardware devices.
• Assisted with LAN, network devices, cables, and connectivity issues.
• Provided basic server maintenance and technical support to users.
• Resolved day-to-day hardware and software problems.
• Maintained IT records and documented system configurations.
• Followed basic security and maintenance procedures.